The recent merger between Datto and Autotask puts us in a better position than ever to serve our partners.

The integration of these two amazing companies provides the largest MSP-centric organization in the world, with approximately 1,400 employees with offices in more than 20 countries. Our nearly 13,000 partners service more than 500,000 SMBs in 125 countries worldwide. This brings a combined scope that is unparalleled thanks to our channel and product knowledge, and it allows Datto to continue to innovate and build transformative products and solutions.

As a 100% channel company, our goal remains to deliver the best partner experience.

In this issue of Managed Service Provider Magazine, we’re covering how the recent merger will propel partners to new heights, providing a closer look at the executive team, previewing DattoCon18, offering product highlights, and more!

Customer service is not just about solving your customers’ problems. It is directly related to how the public views your company. Bad customer service can immediately affect your reputation, which will, in turn, drive your profits downhill. Nobody wants that.

Microsoft has excelled in Customer Service from the CRM days (Dynamics CRM) all the way to Dynamics 365. Now that it’s a standalone app, it contains all the components needed to have a robust Customer Support System that can easily integrate with other Microsoft apps. (It can be used with Dynamics 365 for Sales, Marketing, and more.) They will share the same data model to avoid duplicated data.

Smartphone apps make life easier, more productive, and more entertaining. But can you trust every app you come across? Malicious mobile apps create easy access to your devices for Android and iOS malware to wreak havoc. And there are many untrusted and potentially dangerous apps lurking around in app stores determined to outsmart your smartphone. With the average user having 35 apps installed on their phone, according to Google, it’s easy to see why smartphones can be such a easy target.